Refund Policy

Introduction

At VIVIDFIELD, we strive to ensure that our customers are completely satisfied with their purchases. We are committed to providing the highest quality products and services. If you are not fully satisfied with your purchase, please read our refund policy outlined below.

Eligibility for Refunds

• The item must be returned within 30 days of the purchase date.
• The item must be unused and in the original packaging.
• A receipt or proof of purchase must be provided.

Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods, custom products, and personal care items. Please contact our support team if you have questions about specific items.

Refunds Process

Once your return is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at [email protected].